Audience guide
Freight-Fraud Help for Drivers and Dispatchers
Drivers and dispatchers should pause when pickup, route, destination, contact, document, or payment instructions change unexpectedly. Verify through a trusted supervisor or established contact, protect personal safety, avoid confrontation, preserve messages and call details, and contact emergency or official reporting channels when theft, danger, impersonation, or cyber fraud is suspected.
Audience and scope: U.S. transportation operations. Follow employer, facility, insurer, platform, law-enforcement, and professional instructions when they apply.
Start with safety, verification and records
- Protect people and avoid confronting suspected offenders.
- Verify identities and changed instructions through trusted, independent contacts.
- Preserve the complete transaction, shipment, communication, account, and payment record.
- Notify affected parties quickly and use the official channels appropriate to the facts.
Use the appropriate official reporting channel
The correct destination depends on what happened. FMCSA provides transportation-industry fraud guidance and the National Consumer Complaint Database. Cyber-enabled fraud may also belong with FBI IC3; suspected fraud affecting U.S. Department of Transportation programs may be reported to DOT OIG; consumer fraud can be reported to the FTC.
- Contact 911 or local law enforcement when there is immediate danger or an active theft.
- Report promptly and keep the confirmation or complaint number from every agency.
- Notify affected insurers, load boards, banks, factoring companies, customers, and business partners through independently verified contact details.
Independent support, not an official finding
FFVN is an independent awareness and support initiative. It is not a regulator, law-enforcement agency, court, insurer, or law firm, and an FFVN submission is not an official complaint.